When will I get my waterslide decal?

The turnaround time for waterslides are 5-7 business days.

What is Route Insurance?

Route is a 3rd party package insurance that is automatically added to all items that require shipping. You can opt of the insurance during check-out by ticking the box for the insurance. Route will give you a full refund if your package is lost.

Are your molds food safe?

Daintee Design molds are not food safe. If you would like to use our molds for food, please email us at hello@dainteedesigns.com after placing your order and we can change the silicone for a nominal fee to the food-safe silicone. The upcharge is $1-$3 per mold depending on mold size.

I think there’s a defect in my mold. What can I do?

Please send a photo of the mold to hello@dainteedesigns.com and we can discuss what options can be done.

How do I clean my molds?

If you have extra glitter or resin on your molds, simply use painters tape and dab it on your mold. This will remove any excess dried resin or glitter remnants. You can wash with soap and lukewarm water then air dry. Please do not use any abrasive brushes or cleaners.

I don’t see any molds. How can I order?

I am only open periodically and then will close to fulfill orders. Join my Facebook group to see when the next release is. Please make sure you READ all the rules and answer all the questions before joining.

When will my mold(s) ship?

All molds are made-to-order, unless otherwise stated, and will ship in 10-15 business days. This may vary depending on current volume of orders.

Can I cancel or get a refund on my order?

Refunds and cancellations may only be made within 24 hours of your purchase (if your item hasn’t shipped yet). For digital items, cancellations and refunds can be made at any time, as long as you haven’t downloaded the file.

I didn’t receive an SVG file. Can you send it?

An SVG file is included with EVERY SVG purchase. If you’re not seeing it, chances are you have SVGs to default open in a different app on YOUR computer. It may show up as a Chrome, Internet Explorer, Text file, etc… THIS is the SVG file. It will open just fine once you unzip the folder and go to your program (Silhouette Studio for example) and open it from there.

Can I add my logo to the logo to the care cards?

Yes, you will have the option to upload a custom logo on the care card product listing.

What are the care cards made out of?

The care cards are made out of heavy cardstock.

What does “Commercial Use” and “Personal Use” mean?

As of recent, all of our designs are now available for Commercial Use and Personal Use; you no longer have to buy two separate licenses.

Commercial Use – Our Commercial Use license means that you have intentions of selling your final product (t-shirt, decal, sign, etc.) with our design on it–whether it be online or at an onsite location.  Every item purchased from our website is available for small business commercial use.  You MAY NOT use the design on third party printing websites such as CafePress, Zazzle, or anything of similar trade. YOU MAY not resell the design in any digital format.

Personal Use – Our Personal Use license means that you have no intention of selling your final product or any distribution with intentions on monetary gains.

When will I receive my SVG order?

Upon payment, the final page will bring you to a download page. There you can download your files automatically. If you are having problems, please contact us.

You will also receive an email with a link to download your files as well. PLEASE CHECK YOUR JUNK FOLDER!!!! PLEASE CHECK YOUR JUNK FOLDER!!!!

How do you create all your designs?

All our designs are created with Adobe Illustrator.

Can you make me a custom SVG?

Sorry, we no longer create custom SVGs.

What is your refund policy on SVGs?

Due to the nature that everything is a digital file, there are absolutely no refunds.  If you are having any difficulties with your files, please let us know and we will make sure you can get things working!

What cutters will work with your files?

Our files will open in the Silhouette Studio (both upgraded and non-upgraded versions), Sure Cuts A Lot (SCAL), the Cricut Design Space, and any other program that allows the use of SVG’s, DXF’s, and EPS’s.

If you need a different format, please contact us, and we can accommodate that for you.

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